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Frequently Asked Questions
General Information
We offer a variety of pearls including Akoya, Freshwater, Tahitian, and South Sea pearls. Each type has its unique characteristics in terms of size, color, and luster.
Our pearls are sourced from reputable pearl farms and suppliers around the world, ensuring high quality and ethical practices.
Natural pearls are formed without human intervention, while cultured pearls are created by inserting a nucleus into an oyster or mussel, which then forms a pearl around it.
Product Information
Consider factors such as the type of pearl, size, color, luster, and the overall design of the jewelry. Our customer service team is also available to help you make the best choice.
We offer pearls in a range of sizes, typically from 2mm to over 15mm, depending on the type of pearl.
Yes, we provide custom design services. You can work with our designers to create a unique piece tailored to your preferences.
Quality
We have a stringent quality control process that includes multiple inspections to ensure that each pearl meets our high standards.
Purchasing and Shipping
We accept various payment methods including credit/debit cards, PayPal, and bank transfers.
Shipping times vary depending on your location and the shipping method selected. Typically, it takes 5-8 business days for standard shipping if products in stock.
Yes, we ship to many countries worldwide. Shipping costs and times will vary based on the destination.
Care and Maintenance
Pearls are delicate and should be kept away from chemicals, extreme temperatures, and abrasive surfaces. Wipe them with a soft cloth after each wear and store them in a soft, padded jewelry box.
Yes, we offer pearl restringing services to ensure your jewelry remains in perfect condition.
Returns and Exchanges
We offer a 7-day return policy for unworn and undamaged items with price tag on. Custom pieces are not eligible for return.
Please contact our customer service team to start the return or exchange process. We will provide you with detailed instructions.
Customer Support
You can reach our customer service team via email or phone number.
Yes, all our pearl jewelry comes with a one-year warranty against manufacturing defects.